Energize your HCAHPS scores with realtime measurement
HCAHPS, however, isn’t just a system designed to inform the public about patient opinions in hospitals. In fact the most relevant aspects of the program are financial. The results of the HCAHPS scores are now used by medicare in its value based purchasing program which directly affects the reimbursement payments that hospitals receive from medicare. The results of the HCAPHS survey represent a difference between $300.000 and $2.000.000 dollars a year for each hospital.
Obviously improving HCAHPs scores is a high priority for hospitals across the country.
In your quest to be considered the “Hospital of Choice” in your community, one of the most effective tools you can put into practice is a realtime patient satisfaction measurement system. This system will help you integrate the tracking of detailed patient satisfaction metrics into your day to day operations. The program will make it easy to detect and correct problems before they can grow and affect your official HCAHPS scores.
The reason constant realtime measurement is so important is due to the very nature of the HCAHPS survey process. Following a highly protocoled government designed plan, the survey is administered to a small sample of discharged patients several weeks after they leave the hospital. In fact, the target sample size for an entire year is only 300 patients.
Despite the fact that many hospitals achieve considerably larger sample sizes, it is still true that a small group of disgruntled patients who happen to fall in the sample, can dramatically alter your overall HCAHPS scores. For this reason, the identification and correction of problem areas should be vitally important to your organization.
If you place your realtime satisfaction data in the hands of frontline managers, you are creating an immensely powerful environment for constant improvement. Problems can be detected immediately and corrective measures can be opted in on the fly. A few hours later, your team will be verifying if the measures have produced the desired response.
Until not long ago, an affordable and easy to use realtime satisfaction measurement system was simply a theoretical pipedream. However, thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. By touching the screen of the “gustometer” with their fingers, patients answer a short survey. Usually it takes them about a minute and a half to finish (right in their hospital room), and once they’re finished the results are automatically collected and processed by the Gustometria servers.
More importantly Gustometria incorporates a very sophisticated business intelligence system which will allow you to extract the maximum value from your survey data. You will be able to contrast your custom profile questions with the results of each valuation question. Gustometria also allows you to adapt your surveys on the fly an to structure your surveys in a way which assures high participation rates.
The benefits of the Gustometria system are substantial and easy to put into practice, and you can be up and running in less than a week.
Don’t hesitate to pick up the phone and call Gustometria toll free at 1-877-448-7865.